TERMS AND CONDITIONS

Scope of Application

The terms and conditions will apply to the relationship between the guest/client of the Hotel in relation to pre-booking, reservation, stay and end-of-stay services.

With regard to terms and conditions not mentioned here, Mozambican legislation in force will apply.rrace

The use of services presupposes that the customer accepts and validates the conditions and terms imposed by Beira Terrace Hotel. (Which are considered automatically and incorporated into the contract between the customer and Hotel, without the written transition being mandatory.)Hotel Ltda

1. Pre-booking and Reservation

After requesting a pre-booking, Beira Terrace Hotel presents the potential customer with a stay proposal and a reservation code, in accordance with the requirements dictated by the customer. , feet

If the customer uses tour operators or room reservation portals on the internet, the reservation code will be different from that provided directly by the Hotel, being equally valid, but the terms and conditions are those agreed with the tour operators.soa jurí

The Hotel also informs you that reservation requests made directly to you or through tour operators are not binding nor do they oblige you to enter into a contract with the customer. The Hotel reserves the right to refuse to enter into a contract and to make a room available at its sole and discretionary discretion.

Beira Terrace Hotel only guarantees the availability of a room in the reserved category and not a specific hotel room.re



2. Type of Reservation and Cancellation

At Beira Terrace Hotel you can make two types of reservations: a guaranteed reservation and a prepaid, non-refundable reservation.ito

The guaranteed reservation consists of the reservation of a room (by the client) accompanied by the provision of valid and complete credit card details as a guarantee. The guaranteed reservation can be freely cancelled by the client, free of charge, up to 7 days before arrival. After this period, the Hotel reserves the right to make a pre-authorization of the amount. In case of cancellation outside the mentioned period or in case of no-show, the Hotel will charge the full amount of the reservation. In case of change of type or reservation dates, the price of the rate may change.private registered

The prepaid and non-refundable reservation consists of the reservation of a hotel room, accompanied by the provision, by the customer, of valid and complete credit card details or the reservation accompanied by the sending of a bank transfer receipt for the entire price of the reserved accommodation. The total amount of the reservation will be charged immediately when the customer makes the reservation. In case of cancellation or no-show, the Hotel will charge 100% of the stay. Prepaid, non-refundable reservations cannot be canceled or changed. at NUIT under the

3. Arrivals and Departures

The Beira Terrace Hotel will provide upon the customer's arrival a room of the selected category from the date of arrival or, if the customer makes the reservation at the Hotel reception, the Beira Terrace Hotel will provide a room depending on the desired category and according to the availability at the moment, with check-in starting at 3pm. nº 4002

Upon arrival at the Hotel you must immediately pay for the total stay.8

On the departure date, the client must leave the room, leaving it free of people and without any damage by 12pm.62

If the customer does not leave the room by 12 noon, a fee corresponding to a one-night stay at the hotel will be automatically charged, with the only right to use the room during that period if the hotel has room availability, otherwise they will have to pay the same rate and leave the room as soon as possible.21, with

4. Terms of Use

Beira Terrace Hotel assumes that only the people indicated in the accommodation reservation will have the right to use the hotel room. If the room is overcrowded, a fine will be charged per night per person. thirst

It is strictly forbidden to not take care of and respect the hotel spaces, and penalties in the form of costs may be applied.

The customer must respect other customers and the rules of good conduct imposed by Beira Terrace Hotel.

The customer is not authorized to use the restricted access areas.enid

The customer cannot cook the food brought, whether in the hotel room or in other areas of the hotel.a

The customer cannot use the hotel's common areas to consume food other than those sold by the unit.Sea

Children under 14 years of age must be accompanied by an adult at all times of their stay.g

The client is entirely responsible for the goods left at the Beira Terrace Hotel, having the duty to supervise them during the stay. (The Hotel informs that all rooms are equipped with a small safe).ina

Pets are not allowed on the hotel premises.l, Bei

5. Customer Behavior

We recommend civic and non-abusive parking. The hotel is not responsible for damage to third parties or theft occurring in vehicles.ra 22

The hotel is not responsible for any object or document that has not been left in its custody. For your safeguard, the rooms have a safe for your personal use during your stay.00,

The Hotel reserves the right to expel customers who are acting in an unfair, offensive or threatening manner towards other customers or employees.

It is prohibited to make changes to the organization of space and equipment in rooms and common areas.ozambi

It is forbidden to store dangerous items in the rooms, such as weapons, ammunition, explosives, flammable materials and psychoactive substances.

It is forbidden to sell items in the hotel premises.(“

It is forbidden to play table games in the common facilities of the hotel.HOT

During your stay, it is forbidden to make excessive noise that disturbs the rest of other guests and to engage in behavior that is considered inappropriate.

Customers must respect quiet hours: 10:00 pm to 7:30 am.”),

It is strictly forbidden to not take care of and respect the hotel spaces, and penalties may be applied in the form of costs.

The customer must respect other customers and the rules of good conduct imposed by Beira Terrace Hotel

In the event of damage, theft or loss of items belonging to the hotel, Beira Terrace Hotel reserves the right to charge the full value of the damaged/stolen or lost items.

6. Access to the Hotel Room

Beira Terrace Hotel and its employees have the right to enter the hotel room during the customer's stay in order to carry out cleaning, repairs and similar work.

7. Price of Stay and Other Prices

The price of the stay to be paid by the customer constitutes the consideration for providing the use of the hotel room, in the period between arrival and departure. as

The total price of the stay will be charged per night, regardless of whether the guest actually used the room or not.sen

The applicable rates are the agreed prices or the price indicated in the Beira Terrace Hotel price list in force on the date of the contract conclusion.

8. Payment Terms

The cost of the stay and prices for additional services must be paid in advance when the customer arrives at the hotel, regardless of the billing date. relay

If the duration of the stay is not specified, the price of the stay and prices for additional services for each night must be paid in advance by 12 noon.

In the case of stays without a specified departure date, failure to pay the price of the stay and additional services under the terms set out in the previous paragraph determines the immediate termination of the contract and immediately obliges the customer to leave the room and hand over the respective key to the Hotel. region

Fees for additional services include, for example, charges relating to car parking, room service, breakfast fee and other charges that are not expressly mentioned in the accommodation contract and that form part of the cost of the stay.stros

Beira Terrace Hotel accepts payment in euros, transfers, and Visa and Mastercard cards. Other payments will only be permitted in exceptional cases, with the consent provided on time by the Hotel. he

9. Complaints regarding defects in the Material

The customer must inspect the hotel room upon arrival and immediately report any defects found to the hotel reception.

Any defects that may arise during the stay must be reported to the hotel reception, as soon as guests become aware of them.ôn

Verifying that there is indeed a defect in the customer's room, Beira Terrace Hotel has the right to choose between repairing or relocating the customer to a room that has at least the same category contracted by the customer.ic

For the purposes mentioned above, only serious defects that are likely to jeopardize the level of service and quality of the Hotel will be considered, and the Hotel is not obliged to take any action if complaints are made that are irrelevant, unreasonable or related to details. that do not conflict with the minimum contracted level and data

10. Liability on the part of Hotel Porta do Sol

Beira Terrace Hotel will only be responsible for the customer's damages or losses when such facts result from the Hotel's culpable action. feet

The Hotel reserves the right not to assume any responsibility for loss of data provided by the customer in the event of electronic transmission of payment data, being responsible only to the customer in the event of culpable action.soais

The Hotel is not responsible for damages or accidents occurring within the room or any other area of the hotel, unless it is guaranteed that Hotel.de is to blame.

The Beira Terrace Hotel will not be held liable to the customer in the event of a delay in making the room available if there are valid reasons for not making the room available on time. Valid reasons include, for example, overcrowding, lack of manpower, strikes, blockades, natural disasters, accidents in the hotel room itself.

11.Duty of Notification

In the event of theft or damage to property, or in the event of fire, water damage or other damage to the hotel room, the guest must immediately inform the hotel staff and do everything possible to assist in resolving the theft or repairing the damage caused. (“User

12. Termination of the Accommodation Agreement

The Hotel has the right to terminate the accommodation contract if the customer fails to make full and punctual payment when required or fails to deliver the required guarantee.o”)

The customer may notify the termination of the accommodation contract during their stay at any time until 7pm, to take effect from 12pm the following day. Either party may summarily terminate the hosting contract for cause. in

Hotel Beira Terrace Hotel will have the right to immediately terminate the accommodation contract for just cause if the customer exhibits any behavior that affects the good coexistence, peace or hygiene of the hotel, particularly if during their stay at the hotel, the customer is under the influence of drugs or alcohol, using the hotel room for prostitution, acting offensively towards hotel staff or other hotel customers, disturbing the peace of other hotel customers, or, in the past, having made false reservations with malicious intent and /or damaged or destroyed the hotel or its facilities.use